These days customer service is at an all-time low from so many companies. Something so simple is made so convoluted. Read this amusing (and all too familiar) tale about some poor customer service and how just a little customer service 101 could make a difference.
Seems like the natural inclination would be to provide “extreme customer service”. To provide an experience so wonderful, so profound, that customers will gravitate toward your establishment not because it’s the only place to find a product but because they enjoy the ride. This is something that many claim, yet few master.
Read the full post on Customer Service 101 on Tales of the Terminated.
Credit Image: customer service via Shutterstock